Vulnerability Readiness is your organisation’s ability to identify, respond to and support customers experiencing vulnerability through appropriate people, processes, governance and service practices.

The VRI is a light-touch diagnostic designed for AFSLs that assesses vulnerability practices across seven key domains and provides a readiness score out of 100.

AFSLs regularly support customers affected by circumstances such as age, bereavement, financial hardship, reduced capacity or family violence. Strong vulnerability practices can support fairer and more inclusive customer outcomes.

ISO 22458:2022 is an international standard providing requirements and guidance for the design and delivery of fair, flexible and inclusive services for consumers experiencing vulnerability.

No. The VRI is an ISO 22458-aligned maturity assessment, not an ISO audit, certification or claim of conformity.

The VRI assesses seven areas: leadership and governance, inclusive advice design, communication and fair dealing, fees and complaints, people and oversight, data and continuity, and vulnerability response and improvement.

Depending on the VRI stage selected, you can receive a score out of 100, maturity tier, seven-domain assessment, visual report, gap analysis and prioritised improvement roadmap.

Start with a 10-minute VRI Snapshot or progress to a more detailed 45–60 minute diagnostic with a Trans4m consultant.

You can progress from Snapshot → Diagnostic → 90-Day Roadmap → Annual Reassessment, allowing your organisation to systematically strengthen vulnerability practices over time.

No. Start by understanding your current position and addressing priority gaps. You can progressively strengthen your practices and move towards greater ISO 22458 alignment when your organisation is ready.